Back Office Modernization in the Age of Digital Transformation

As companies continue to leverage digitalplatforms to maintain competitive advantage and improve the buyer journey, we’re starting to see an alarming pattern that harms legacy organizations in Stockton who’ve been utilizing the same workflows and tools for decades.

When companies begin the voyage toward Digital Transformation, they tend to prioritize customer-facing departments like Sales, Customer Service, and Marketing and neglect the Back Office. While it’s vital to improve the buyer journey and properly market your products and services, forgetting about other departments that also help clients, vendors, partners, and workers can hinder your capability to provide a smooth experience for everyone involved.

Our View

In our view, the Back Office is the foundation of your organization. If your workflow creates slow downs, the yield of your entire business deteriorates. For example, let’s say a company acquires a new client in minutes but requires a long time to bring on a new employee or supplier. That’s a problem because both your employees' abilities and your supplier’s products play a crucial role in providing exceptional service to the customer. Therefore, if those elements are not operating smoothly, your client is ultimately who is disadvantaged. Your Front Office can only be as seamless as your Back Office, and both must be incorporated in a strategic digital transformation.

The Digital Back Office

Connected Systems

Systems are connected logically to facilitate the user experience for your staff, making it more efficient for knowledge workers to access more than one platform. By arranging systems so that they’re communicating with one another, knowledge workers can avoid duplicative work, make better choices, and focus on more important tasks.
Purpose Driven Processes

Doing it the way you’ve always done it is no longer a valid excuse for dodging change in your organization processes. This stubborn mentality is detrimental to any digital transformation or modernization goal and should be resolved through education on creating task efficiency and change control. Every process should have a specific goal, require minimal effort, and be aligned with this greater purpose.
A Seamless Experience

It’s just as important for your staff, partners, and suppliers to have a seamless user experience as it is for your clients. Eliminating unnecessary processes should be your first goal, particularly when hiring new hires. In the time of digital transformation, a cumbersome staffing process could threaten the well-being of your entire organization.
Cloud, SaaS, Hybrid Transition

While Cloud and SaaS tools are increasing in use, businesses are moving more and more to Cloud and Hybrid structures and removing legacy systems to remain under budget and efficient.
Security Expectations

Your clients, workers, vendors, and partners all anticipate you having state-of-the-art security protocols implemented that reduce the possibility of a breach. Knowledge is power in the this digital age and your organization will be expected to defend it without hurting the user experience.
Intelligent Decision-Making
Companies should make data-driven judgments while utilizing Business Intelligence software that facilitate decision-making with a birds-eye view that leverages multiple data sources and systems.
Task Automation

In the age146] of Intelligent Automation and Machine Learning, handling invoices or purchase orders should involve little effort. Banal processes should be automated so that human capital can focus on the most important jobs.